The platform
The monitoring, remote support and device management platform we built ourselves — and the reason we can usually tell you what went wrong before you have noticed it.
Coverage
Mixed estates are normal. A platform that only really supports Windows is not much use when the directors are all on MacBooks.
What it does
Monitoring, support, security and inventory in one agent — because six agents on a laptop is how you end up with a slow laptop.
Health, performance, disk, memory, services and security posture — collected continuously rather than polled once an hour, so a problem raises an alert while it is still small.
Screen sharing, remote control and a terminal, in the same agent that does the monitoring. No second tool to install, no separate license, no waiting for a user to download something.
Endpoint protection status, firewall state, encryption, local administrators and patch level — reported per device so “are we covered?” has an answer rather than an opinion.
Hardware, installed software, licenses and configuration collected from every device and kept current, so the asset register is a live view rather than a spreadsheet someone last touched in March.
Operating system and third-party updates applied on a schedule you agree, with reporting on what installed, what failed and what is still outstanding.
Company devices enrolled, configured and policy-managed from the moment they are switched on — including Apple devices and mobile.
The difference
Why it matters to you
Most providers resell a third-party RMM. When it cannot answer a question, they cannot either — and when it breaks, they open a support ticket with a vendor and wait. We wrote ours. If it needs to collect something new to answer your question, we make it collect it.
Joined up
A disk filling up raises an alert, the alert opens a ticket, the ticket already knows which device, which site and which client — because the documentation is not a separate product we also happen to buy. That is why our tickets rarely start with “which machine is this?”
Your data
Anything that watches every device in your business deserves scrutiny. Ask us these about any provider you are considering, not just us.
Yes. Remote sessions to a machine someone is using are consent-based and visible, and sessions are recorded so there is a record of what was done.
On infrastructure we run and control, not resold from a third-party platform. We can tell you exactly what is collected and why.
The agent uninstalls, and we hand over your documentation. We would rather you stayed because it works than because leaving is painful.
No. It monitors device health, security posture and configuration. It is not a productivity or keystroke tracker and we would not sell one.
The quickest way to understand what we would do differently is to let us look at what you have now and tell you what we would find.
Or call 626-674-3620 · [email protected]