About · since 2004
We have looked after IT for small and mid-sized organizations across Southern California since 2004. Not a national franchise and not a one-person operation — a team small enough that you know who we are, and equipped well enough to run infrastructure properly.
Since 2004
22 years in business means we have supported clients through two events that took their industries apart. Which clients we were working with at the time says more about us than anything we could claim.
2008. When the housing market collapsed, the businesses hit hardest were real estate and loan offices — firms whose entire world had just fallen out from under them. That was who we were working with. Not because it was a growth market; it plainly was not.
2020. When COVID arrived, medical practices on the front lines had to keep seeing patients while everything about how they worked changed in a fortnight. They needed systems that held up under that, quickly, from people who would answer the phone. That was the work we were doing.
Neither period was good business. Both are the point. We have always worked with the people who needed the most help, at the moment they needed it — not at the moment it was most profitable. That is a choice we have made repeatedly, and it is the most honest thing we can tell you about what we are like to work with.
It is also why we are still here. Providers who only show up for easy clients in easy years do not last 22 years.
What we are
Most providers our size resell someone else’s monitoring, someone else’s ticketing and someone else’s documentation platform, then spend their time reconciling the three. We built ours as one system, and it is why we can answer questions about your estate that others have to go and ask a vendor about.
That is not a boast about clever engineering — it is a practical difference you feel on an ordinary Tuesday. When an alert fires, the ticket it creates already knows which device, which site and which of your people it belongs to. When you ask what changed last month, there is a record. When you need something we do not currently collect, we can go and collect it rather than filing a feature request with a vendor.
We are candid about the trade-off: building your own platform means we carry the responsibility for it. We think that is the right way round. It means the tooling serves the support we are trying to deliver, instead of the support being shaped by whatever the tooling happens to allow.
How we work
Every provider says they are responsive and proactive. These are the ones that genuinely change what we do day to day.
If it is not documented, it did not happen and it cannot be handed over. Documentation is not admin we do afterwards — it is the output of the work, and it is the reason a second engineer can pick up your problem without starting again.
We would rather tell you a project is a bad idea, a device is beyond saving, or that we got something wrong. An IT provider who only ever agrees with you is not adding much.
Closing the same ticket every month is a failure, not recurring revenue. If something keeps breaking we would rather spend the time on why.
We hold access to a lot. We apply the same controls to ourselves that we recommend to you — separated admin accounts, multi-factor, and a record of what was done.
Where we are
Remote support handles most things in minutes. For everything else — new sites, hardware, network work and the problems that genuinely need hands on them — we come out.
The first conversation costs nothing and usually tells both of us what we need to know.
Or call 626-674-3620 · [email protected]